Privacy Policy

Last updated: 10/01/2025

At Paskus Cleaners, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you book services with us or visit our website.

Information We Collect

Contact Information: Name, phone number, email address, and service address.
Payment Information: Processed securely through third-party payment providers (we do not store full credit card numbers).
Service Information: Cleaning preferences, property details, and scheduling needs.
Website Data: Cookies and analytics to improve user experience.

How We Use Your Information

To confirm and manage bookings.
To process payments securely.
To send appointment reminders, invoices, and service updates.
To share promotions, newsletters, and offers (you may opt out anytime).
To improve our website and services.

Sharing Your Information

We do not sell or rent your information to third parties.
We may share limited information with trusted third-party providers (such as payment processors and scheduling software) for service fulfillment.
We may disclose information if legally required.

Data Protection

We use encryption and secure systems to protect your data.
Only authorized staff have access to sensitive information.

Your Rights

You may request to access, update, or delete your personal information by contacting us at paskuscleaners@gmail.com.
You may opt out of marketing emails at any time.

Refund & Cancellation Policy

Last updated: 10/01/2025

We work hard to provide reliable and high-quality cleaning services. This policy outlines how cancellations and refunds are handled.

Cancellations

24+ Hours Notice: No fee. You may reschedule or cancel without charge.
Less Than 24 Hours Notice: A cancellation fee of 50% of the service cost may apply.
No Show / Lockout: If our cleaners cannot access the property at the scheduled time, the full service fee may be charged.

Refunds & Satisfaction Guarantee

Cleaning is a labor service, so refunds are not automatic.
If you are dissatisfied, please notify us within 24 hours of your cleaning.
We will offer a free re-clean of the missed areas or, if that is not possible, a partial refund will be considered.
Add-on services paid for but not completed (due to oversight on our part) will be refunded.

Non-Refundable Situations

Refunds will not be issued for dissatisfaction reported after 24 hours.
Refunds will not be issued if our cleaners were prevented from completing work (e.g., access denied, unsafe environment).

Our Commitment

We aim to be fair and transparent. While our policies are firm to protect our team and scheduling, we always strive to resolve issues in a way that leaves our customers satisfied.